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Blog Category : Troubleshooting

I bought a mystery box but I did not receive my NFT, when can I expect to receive it?

I bought a mystery box but I did not receive my NFT, when can I expect to receive it?

Feb 24, 2022
Your mystery box NFT may take some time to be transferred to your wallet. You can expect the NFT to be airdropped to you in around 1 week. If you have not received your NFT in over a week, you can contact [email protected]
My NFTs do not appear in my collection under my profile, where else can I find my NFTs on Zixel?

My NFTs do not appear in my collection under my profile, where else can I find my NFTs on Zixel?

Feb 24, 2022
You can first look for your NFTs under the “My Profile” section. If they do not appear there, you can also check for your NFTs under the “My NFTs” section....
The transaction went through but my NFT did not show up in my wallet, what do I do?

The transaction went through but my NFT did not show up in my wallet, what do I do?

Feb 24, 2022
  Polygon assets do not automatically show up on MetaMask wallets. You will need to manually import the asset into your MetaMask wallet by entering the smart contract address and token ID of the NFT. The Contract Address and token ID of the NFT can be found on the page of the NFT on the Zixel marketplace. Also, NFTs can only be seen on the MetaMask mobile app, and not the ...
My purchase was unsuccessful, how do I check to know that my purchase went through?

My purchase was unsuccessful, how do I check to know that my purchase went through?

Feb 24, 2022
  If your purchase was unsuccessful or is not going through, you may want to consider taking the following steps: If the purchase is taking particularly long, the Polygon Network may be congested with other transactions. You may want to consider raising your gas limit so that it is higher than the current standard gas limit. To check what the current standard gas limit i...
I do not see any NFTs on the marketplace, what steps can I take to resolve this issue?

I do not see any NFTs on the marketplace, what steps can I take to resolve this issue?

Feb 24, 2022
You may not see any items on the marketplace if you have unchecked Polygon (Mainnet) from the Chain dropdown in the marketplace. Also, make sure there aren’t any selected filters or categories that may exclude the particular NFT you’re looking for. Uncheck all the filters or categories to see all of the NFTs available on the platform currently....
I have a problem connecting my MetaMask wallet to Zixel on mobile, what should I do?

I have a problem connecting my MetaMask wallet to Zixel on mobile, what should I do?

Feb 24, 2022
If you have issues connecting your MetaMask wallet to Zixel on mobile, try connecting to the site on your laptop or desktop....
My wallet is not connected to the Polygon Network, how do I address this issue?

My wallet is not connected to the Polygon Network, how do I address this issue?

Feb 24, 2022
  When you connect your wallet to Zixel, the Polygon (Mainnet) Network should automatically be added. If your wallet does not automatically add the Polygon (Mainnet) Network, you will have to manually do so through the following steps: Head to your MetaMask and click “Add Network” Add the following information into their respective fields to manually add th...